Launching an eSourcing program? It takes a village to be successful

To co-opt a Swahili proverb, “it takes a village” of support in order to give your eSourcing program the best chance of success.

Author
Date

Tuesday, December 10, 2019

To co-opt a Swahili proverb, “it takes a village” of support in order to give your eSourcing program the best chance of success.Unlike some software companies where the customer interacts with just the salesperson, Scanmarket brings a whole team to the table to make sure that your organization is ready to launch and, more importantly, keep growing after the launch.

As detailed in the Implementation Process section of our website, each customer has a team of Scanmarket experts to guide them through the process:

Project Manager
Ensures project delivery according to the State of Work document. Supports Consultant with advice, recommendations and Best Practices as needed.

Consultant
Creates and delivers the specified deliverables according to SOW, provides support during the entire Implementation Project. Advises the customer on Best Practices and configures the solution according to agreed wishes.

Account Manager
Responsible for the daily contact between the Customer and Scanmarket, after the system launch. Conducts quarterly/monthly status meetings with the aim of continuously developing the Customers’ usage of the system.

Trainer
Ensures that workshops and Webex's are executed as planned.


Each of these is an expert in what they do, having worked on many eSourcing programs across multiple industries, geographies and categories.

"The implementation of the system has been seamless and we’ve received some great bespoke support."
IAN MURPHY, MANAGING DIRECTOR OF FOODBUY

This serious and proven approach is a big reason why companies that switch their eSourcing to Scanmarket see a 300% average increase in both savings and volume.

For more information on how Scanmarket can bring our 'village' to your eSourcing program, contact us for a personalized chat about your business challenges.