It Takes a Village to Launch a Strategic Sourcing Program

Unlike some software companies where the customer interacts with only the salesperson, Scanmarket brings a whole team to the table to make sure your organization is ready to launch and continue to grow.


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Tuesday, November 12, 2019

Unlike some software companies where the customer interacts with only the salesperson, Scanmarket brings a whole team to the table to make sure your organization is ready to launch and continue to grow.


To co-opt a Swahili proverb, “it takes a village” to give your strategic sourcing program the best chance of success. Every Scanmarket customer has a team of experts throughout the engagement, even after the implementation process. Each of these people are experts in their fields having worked on many eSourcing programs across multiple industries, geographies and categories:

Project Manager - Ensures project delivery according to the State of Work document and supports the Consultant with advice, recommendations and best practices as needed.

Consultant - Creates and delivers the specified deliverables according to the SOW, provides support during the entire implementation process, advises the customer on best practices, and configures the solution according to agreed terms.

Account Manager - Responsible for daily contact with the customer post system launch. Conducts monthly and quarterly status meetings with the aim of continuously developing the customer's usage of the system.

Trainer - Schedules and conducts training workshops. 

"The implementation of the system has been seamless and we’ve received some great bespoke support."
IAN MURPHY, MANAGING DIRECTOR OF FOODBUY

This proven approach is a big reason why companies that switch their eSourcing to Scanmarket see a 300% average increase in both savings and volume. For more information on how Scanmarket can bring our 'village' to your eSourcing program, contact us for a personalized chat about your business challenges.