Scanmarket Named Top Strategic Sourcing Solution Provider by SoftwareReviews

    The latest SoftwareReviews Emotional Footprint results reveal Scanmarket as the 2022 Top Strategic Sourcing Solution Provider. The data in this report is collected from real end users, meticulously verified for veracity, exhaustively analyzed, and visualized in easy to understand charts and graphs. Each product is compared and contrasted with all other vendors in their category to create a holistic, unbiased view of the product landscape.

    Champion_scanmarketScanmarket stands out from the competition as a solution provider who operates with customers' best interest at heart. Of the 236 reviews from 22 organizations evaluated,  Scanmarket is the highest ranking strategic solution provider with a 93% overall rating. The Net Emotional Footprint evaluates high-level user sentiment regarding particular product offerings. Built by responses from customers of the industry's leading providers, the report compiles opinions in various dimensions of the vendor-client relationship and applies a weighted metric to tally the final score. The results evaluate all aspects from product effectiveness to vendor responsiveness and everything in between, diving deep into the real user feelings of strategic sourcing's biggest names. While purchases should not be based solely on emotion, it is valuable to note the customer sentiments  toward the companies and products powering their procurement departments.

    Overall sentiments are complex and multifaceted, but this report bases the Emotional Footprint scores on five key criteria:

    Service Experience

    Service is the name of the game when it comes to customer satisfaction. The best product cannot make up for a lack of support, and Scanmarket takes that to heart. When it comes to implementation, Scanmarket prides itself on its level of support provided to customers that contribute to the high user-adoption rates in minimal amounts of time. Scanmarket ranks the highest of all providers in this category, with three of the six characteristics receiving a perfect score:

    • Disrespectful vs. Respectful

    • Bureaucratic vs. Efficient

    • Key performance indicators (KPI’s) set during the negotiation phase

    • Neglect vs. Caring

    • Frustrating vs. Effective

    • Wastes Time vs. Saves Time

    Conflict Resolution

    Conflict is inevitable in any interaction with two or more parties. However, it's the ability to overcome challenges and resolve conflicts that differentiates a partner from just a provider. The scores in this report show customers truly value an honest, client-centric approach to doing business and agree that the Scanmarket experience lives up to those values. That reputation earns  a perfect score in five of the six areas in this dataset: 

    • Lack of Integrity vs. Integrity

    • Vendor-Friendly Policies vs. Client-Friendly Policies

    • Selfish vs. Altruistic

    • Lying vs. Trustworthy

    • Unfair vs. Fair

    Negotiation and Contract

    A successful negotiation and contract phase goes beyond reading the fine print, or getting the lowest price. Customers need to feel valued, heard and understood for an agreement to truly feel like a deal, with both parties walking away feeling accomplished with their new purchase or new relationship. According to this report, Scanmarket customers regard the company as open to compromise and willing to do what it takes to get the job done. Topics for consideration were:

    • Greedy vs. Generous

    • Deceptive vs. Transparent

    • Overpromised vs. Overdelivered 

    • Vendor's Interest vs. Client's Interest

    • Hardball Tactics vs. Friendly Negotiation

    Strategy and Innovation

    Staying on the cutting edge of the latest industry trends is what sets one company apart from the rest. It is important that software providers are up-to-date with technology, while also breaking new ground to find better ways of business, and building the tools for their customers to do the same. Innovation is not without its hiccups, but being agile and forward-focused distinguishes Scanmarket from the others solution providers in this report, and establishes leadership in the strategic sourcing sector. Scanmarket ranks highly in the following categories regarding innovation:

    • Roadblock to Innovation vs. Helps Innovate

    • Stagnant vs. Continually Improving

    • Charges for Product Enhancements vs. Includes Product Enhancements

    • Leverages Incumbent Status vs. Appreciates Incumbent Status

    • Despised vs. Inspiring

    Product Impact

    Customers agree that Scanmarket provides a product with a purpose, that is dependable in more ways than one. Being able to rely on a software to increase productivity is one thing, but knowing a solution can truly transform ways of working is the purpose behind the Scanmarket platform. Customers rate the Scanmarket product well according to the following criteria: 

    • Unreliable vs. Reliable

    • Restricts Productivity vs. Enables Productivity

    • Performance Restricting vs. Performance Enhancing

    • Commodity Features vs. Unique Features

    • Security Frustrates vs. Security Protects

    Download the SoftwareReviews 2022 Strategic Sourcing Emotional Footprint Report to see what customers are saying about the industry's leading providers.

    strategic sourcing solution

    Henrik Leerberg - Chief Marketing Officer
    Henrik Leerberg - Chief Marketing Officer
    As Scanmarket's Chief Marketing Officer Henrik oversees all marketing activities globally by fueling growth and creating value for both existing and new customers. Henrik has worked in software and electronics businesses throughout his entire career, operating in B2B markets. With more than 25 years of leadership experience from a range of software companies, Henrik has built a solid foundation for a broad business understanding within all aspects from engineering over marketing and sales to administration. Henrik holds degrees in Marketing and Business Administration and in Electrical Engineering.

    Related Posts

    5 Key Principles for Managing Supplier Risk

    In this post-pandemic economy, there is increased focus globally from governments regarding how businesse...
    Dan Townsend Sep 29, 2022 8:00:00 AM

    What Is ESG?

    ESG is an acronym for Environmental, Social, and Governance as it pertains to how businesses are evaluate...
    Milind Kapile Sep 27, 2022 8:00:00 AM

    How Third-Party Risk Management is Impacted by Climate Change Legislation

    We must adapt to the risks that climate change poses to us physically as well as economically. For exampl...
    Dan Townsend Sep 15, 2022 8:00:00 AM