Scanmarket is proud to announce that it has been recognized as a gold medalist and leader in the 2021 Strategic Sourcing Data Quadrant report from SoftwareReviews, a division of IT research and consulting firm Info-Tech Research Group. The award is based on the collective knowledge of real users and placement is based on satisfaction with product features, vendor experience, capabilities, and emotional sentiment.
“The vendors who score high in our 2021 Strategic Sourcing Data Quadrant demonstrate a strong commitment to accurate, responsive, and timely communication, which is vital to their clients' satisfaction with implementation and change orders”, says Steven Jeffery, practice lead, Info-Tech Research Group.
SoftwareReviews named Scanmarket a gold medalist as it received an 8.7/10 composite score, which represents the complete and aggregated satisfaction score from end users.
“The composite score captures how a vendor has performed across key indicators such as product functionality, vendor performance, and the relationship with their customers, what we call the Emotional Footprint. A strong showing with this metric demonstrates a product that not only delivers value for their customers, but is also a partner that people want to work with”, according to David Piazza, President of SoftwareReviews.
Scanmarket’s strongest capabilities span across very diverse areas of both product features, vendor capabilities and the softer organizational ethos that makes up an innovative and trustworthy source-to-contract solution, resulting in a 100% Plan to Renew reported by their users.
The top satisfaction scores representing vendor capabilities and product features include:
- Product Strategy and Rate of Improvement
- Availability and Quality of Training
- Spend Analysis
- Auction Management
- Procurement Management
- eAuction Functionality
Scanmarket also received an Emotional Footprint score of +96/100, receiving top scores around continually improving, helps innovate, respectful, reliable, efficient, caring, and acting with integrity. Emotional Footprint Metrics in which Scanmarket ranked highly include:
- Enabling Productivity
- Saving Time
- Enhancing performance
- Being trustworthy
- Acting fair
- Using client friendly policies – and many more.
The Emotional Footprint makes the SoftwareReviews Data Quadrant unique as it is the inclusion of aggregated emotional response ratings in the areas of service, negotiation, product impact, conflict resolution, and strategy and innovation. This creates a powerful indicator of overall user feeling toward the vendor and its product from the software users’ point of view.
“Receiving feedback from our software users is the most important metric for Scanmarket”, says Betina Nygaard, CEO of Scanmarket. “Our customers are at the core of all our activities - focused on enabling digital adoption and supporting procurement functions throughout our customers digital maturity journey. We’re proud to receive this recognition of our software solving real customer problems.”
About SoftwareReviews Data Quadrant Awards and Software Reports
SoftwareReviews Data Quadrant Awards recognize outstanding vendors in the technology marketplace as evaluated by their users annually. Top vendors in a software category are eligible to receive Data Quadrant Gold Medals, provided their net-promoter scores meet the threshold for sufficiently high user satisfaction across four areas of evaluation: vendor capabilities, product features, likeliness to recommend, and vendor experience. In-depth product evaluation reports are available at http://www.softwarereviews.com.
SoftwareReviews is a division of Info-Tech Research Group, a world-class IT research and consulting firm established in 1997. Backed by two decades of IT research and advisory experience, SoftwareReviews is a leading source of expertise and insight into the enterprise software landscape and client-vendor relationships. By collecting real data from IT and business professionals, the SoftwareReviews methodology produces the most detailed and authentic insights into the experience of evaluating and purchasing enterprise software.