Expert Support is just a "Quick Call" away when you're a Scanmarket customer.
When it comes to getting support for your eSourcing teams, you usually have one of two options - Consultants or Help Desks. These are typically accessible only by emailing or by calling a number and waiting in a queue. Each have their own pro’s and con’s:
- Pro: trained eSourcing consultants who know strategy and tactics in addition to the software capabilities
- Con: often expensive, time consuming, and can be difficult to work with; not always there when needed.
- Pro: inexpensive and available on-demand
- Con: only qualified for software use questions, not qualified to deliver strategic advice
Scanmarket has always challenged the industry to do better, nowhere is this more true than when it comes to consultation & support. Scanmarket's unique Quick Call support feature is revolutionary in the eSourcing space, in that it combines the pro’s of consultation with the pro's and speed of a help desk.... and none of the con’s.
On the Scanmarket platform every page includes a Quick Call button in the upper right corner. If buyers, suppliers or stakeholders need help, they simply click the red Quick Call button and then confirm that they would like to receive a call from our technical support team. The system will then send an alert to our technical support team who will call the user immediately on the user’s phone number they have previously saved within the system. In fact, 85% of Quick Calls are answered in less than 1 minute and our team can advise on everything from how to place an eAuction-bid and which button to click to upload a bid sheet, to the best strategy when negotiating complex eAuctions.
Scanmarket’s Quick Call is available 24/5, and our team speaks multiple languages so that everyone can get the help they need, when they need it.
It is truly the most unique support option in the industry and our customers rave about it. This is just another example of how Scanmarket is constantly pushing the boundaries and shaping the future of eSourcing.
For more information about our services, please contact us or reach out to your account manager.